Return Policy

All products sold by Elle Direct Sale are sold with, to the extent that such warranties exist and are transferable, the manufacturer's limited warranty.

Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product.

The return policy governs any purchase made through our ElleDirect.com retail website. Sunus Online Sale offers a 30 Days Return Policy for defective items from the date of arrival (DOA) at your location.

All returns require a Return Merchandise Authorization (RMA) from ElleDirect.com. Any returns sent without a RMA number will not be accepted by Elle Direct Sale. You, the customer, assume all responsibility for the package until it arrives at our office.  Customer's returned item must meet the requirements stated below in order for us to accept it.

  • Customers are responsible for return shipping charges; damaged and defective product replacements will be sent with no freight expense to the customer.
  • Any item lost in the mail will not be responsible by Elle Direct Sale.
  • All non-defective returns for refund are subject to a minimum 20% restocking fee within 30 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges and insurance are non-refundable. In certain cases, there might be other miscellaneous fees pertaining to your order which are also non-refundable. (There will not be restocking fee on defective items).
  • All returns must be double boxed include your RMA number on copy of your invoice with original packaging and materials must be returned with the product. (Do not write on the items box. If shipping labels are placed on or RMA numbers written on the manufacturer's boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return, even if it is not defective.

The following items are not eligible for return:

  1. Special orders, closeout items and discontinued items.
  2. Items for which manufacturers will not accept returns.
  3. Items showing obvious signs of misuse, consumer abuse or commercial use.
  4. Color copiers, printers, fax machines, toner cartridges and consumables.

Please allow one week for return processing.
Returns will not be accepted 45 days after sale, regardless of reason.

If you have any questions, please contact at order@elledirect.com or go to Contact us section.

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