Terms & Conditions

The following terms and conditions ("User Agreement") govern your visit, access to, and use of, this Web site located at http://www.elledirect.com ("the Site") operated by Elle Direct, LLC. ("Elle Direct Sale"). and any of Elle Direct Sale's services accessible through the Site. By using this "Site" or submitting an order for products or services, you indicate your acceptance of, and agreement to be bounded by, the terms and conditions set forth below.

All contents of the "Site" may be changed by ElleDirect.com in the future without prior notice. It is you, as a user, to periodically return to our site and receive the newest updates of the terms and conditions for amendments. Any amendments of terms and conditions will be taken in effect immediately. Your continued usage of
http://www.elledirect.com following any changes will constitute agreement to such amendments.

 

Placing an Order

Ordering has never been this easy before! Simply follow the instructions, filling the required fields with the necessary information. Please be informed that inadequate or wrong information will delay the processing of your order. Once you place your order, the confirmation email will be send to you within 24 hours. If for some reason you do not receive conformation e-mail, you may view the details by login to your account or contact our customer service.

Payment Options

For buyer's convenience, we offer the following payment options:
 
 

  • Credit Card (VISA, MasterCard, AMEX, Discover)

  • PayPal

  • Amazon Payment

  • Checks and Money Orders (drawn on a US Bank with US funds and must received in 7 days after order submitted)

  • Western Union instruction upon request after order placed.

  • Direct Bank Account or Bank Wire Transfer (Business Account only).

Sales Tax

Sales tax is charged on all orders shipping to California State. Please note that tax is computed at the state level when placing your order. Your actual tax may vary depending upon the county you are shipping to.

Shipping Information

Elle Direct ship all orders by USPS or EMS (Postal System), shipping charge is calculated by our store shopping cart system automatically during checkout processing.
Other shipping carriers available with additional shipping charge and handling fee upon request.
Orders usually ships within 2 - 3 days, once your order has been shipped, an e-mail with tracking number will be sent to your contact e-mail. Please allow 7 -14 working days for delivery.
You may receive several shipments to complete the fulfillment for multiple items order.

Delivery is guaranteed.
If for some reason your package is lost or blocked we will reship it with our own cost again.

International Orders

International orders are subject to verification.
First time international customers might need to provide copy of passport for online credit card order to Elle Direct Sale. We apologize for any inconvenience however this is necessary for protection against fraudulent orders.

Shipping costs range depending on your location. Shipping Rate will calculate automatically. Orders typically take 7 - 10 working days.

If your country is not listed, please contact our customer service department via email to arrange delivery.

** Please note, Customs policies vary from country to country.
You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you.
Unfortunately, Elle Direct are not responsible for any import tax or duty charged to your package.

Coupon Redemption

To redeem a coupon, simply click on the coupon link provided or enter the coupon claim code during the checkout process. Coupons are redeemable for one time and one purchase only. May not be combined with any other offer. Coupons, discounts and promotions, can not be applied retroactively to previously placed orders.


Reward Points

Custom may see your reward point by login MY ACCOUNT to view your reward points in the MY Reward section; you can redeem any of our products with your reward points during the checkout process.

Coupon and Reward points are non-negotiable and non-transferable. Applies only to in stock items. Offer good while supplies last. If coupons or reward points are intentionally misused, it may result in an adjustment or cancellation of the bill or order.

Stock Availability

Merchandise advertised is generally in stock. Should we become oversold due to any unpredicted reason, Elle Direct Sale will not be held accountable for fulfillment of these requests.


Return & Cancellation

In order to return merchandise, you must obtain an RMA number from login to MY ACCOUNT and apply it from your order history.

You may return the merchandise with its complete accessories in original condition with copy of receipt mark RMA number within 30 days of receipt for exchange or receive a full refund less shipping and any gift wrapping charges.
See detail.

Typographical Errors

Elle Direct Sale does not hold any responsibilities and is not obligated to fulfill orders with incorrect pricing or product specifications due to typographical errors. We shall have the right to cancel or refuse any such order without liability.

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