Shopping Security

Shopping on Elle Direct / ElleDirect.com is Safe Guarantee.

Every credit card purchase is covered by our Safe Shopping Guarantee:

  • Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our website while using the secure server.
  • In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Elle Direct / ElleDirect.com uses the latest data encryption technology to ensure that your credit card information is safe when using our online ordering system.

1. Secure Data Transfer and Storage:

Secure Socket Layer (SSL) is a high-security feature built into major browsers such as Internet Explorer, Google Chrome, Mozilla Firefox and Netscape Navigator. Elle Direct fully utilizes this feature whenever credit card information is transmitted.

We have partnered with Authorize.Net, a leading payment gateway since 2005, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • All data we collect is stored in a secure, access-restricted environment.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

2. Worry-Free Shopping with our Money-Back Guarantee:

Change your mind about an order? No worries.

Our Customer Satisfaction Guarantee and Returns policy means you can simply return it for a refund or exchange for another product. View our Returns & Refunds Policy.

3. Respect for your Privacy

No one likes SPAM, so we promise not to sell or share your personal data with ANY third party organizations, unless you've specifically requested that we do so.

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. View our Privacy Policy.

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